SERVICE CENTER MANAGER

Bucharest / Ilfov

Global Leading Equipment provider

THE COMPANY

Our client is a leading global provider of equipment, tools, technology, software, and services for the industry. They are renowned for their innovation and commitment to customer service. Recognized as a top employer by Great Place to Work, with presence on all continents, our client is the company who truly cares while being very performance-driven.

THE ROLE

We are looking for a Service Center Manager to lead their repair and maintenance center, ensuring the highest standards of tool servicing and customer satisfaction.

The Service Center Manager will be responsible for overseeing the entire repair and maintenance operations at the center. This hands-on leadership role involves managing a team of skilled technicians, ensuring efficient service delivery, and maintaining a high standard of customer service.

The successful candidate will implement lean management practices to enhance operational efficiency, reduce waste, and optimize resource utilization.

Key responsibilities include:

• Leading and developing a team of technicians to achieve high performance in tool repair and maintenance.
• Ensuring that all repair and maintenance activities meet quality standards and are completed efficiently.
• Managing inventory levels, ordering necessary parts and tools, and ensuring minimal downtime.
• Maintaining strong relationships with clients by providing excellent customer service and addressing any issues promptly.
• Track and increase Customer Satisfaction score by managing and improving Quality KPIs based on Corporate Objectives
• Coordinate and support the preparation of the technical specs and capabilities for existing and new products serviced by the center
• Ensuring all operations comply with safety regulations and company policies, fostering a safe working environment.

THE CANDIDATE

We are seeking a dynamic and experienced professional with a strong background in equipment / tool repair and maintenance management. The ideal candidate will have a proven track record in implementing lean management practices and leading teams in a technical environment.

Proven experience in a similar role in industries such as construction equipment, automotive repair, household appliances, IT&C peripherals, power tools, or HVAC is highly desirable.

To fit the organizational culture, the ideal candidate should be someone proactive and having a “can do” approach, advanced troubleshooting and multi-tasking skills, proven planning and organizing skills augmented by ability to think strategically and to lead.

KEY COMPETENCIES include:

• Lean Management Expertise: Ability to implement and sustain lean management principles.
• Technical Proficiency: In-depth knowledge and hands-on experience with tool repair and maintenance processes.
• Leadership and Team Development: Proven ability to lead, train, and develop a high-performing team.
• Customer Service Excellence: Strong customer service orientation with a focus on client satisfaction.
• Operational and Resource Management: Experience in managing inventory, resources, and optimizing operational efficiency.

REQUIRED SKILLS:

• Technical Skills:
  • Strong knowledge of diagnostic tools and repair techniques for a variety of tools and equipment.
  • Proficiency in using maintenance management software and tools.
• Analytical Skills: Ability to analyze repair and maintenance data to identify trends, improve processes, and reduce costs.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, team members, and senior management.
• Problem-Solving Abilities: Strong troubleshooting and problem-solving skills, with the ability to make quick decisions in a fast-paced environment.
• Project Management: Experience in managing projects, including budgeting, scheduling, and resource allocation.
• Adaptability: Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Fluency in English is a prerequisite.

ATTRACTIVE ASPECTS:

• Our client is offering the opportunity to make a significant impact on the company’s service operations. You will be part of a global leader in the industry, with the chance to lead a highly skilled team and contribute to the continuous improvement of their services.
• You will join a leading global organization with a focus on innovation and sustainability and a strong culture of client (internal & external) satisfaction.
• If you have a passion for excellence and a desire to drive operational success, this could be the perfect role for you.

We welcome resumes or / and recommendations in English Language until latest FRIDAY 27.09.2024.

If, this opportunity does not interest you, but you would like to recommend a member of your professional network who might have the right profile and a potential interest in pursuing it, please don’t hesitate to forward them this ad or directly send us their coordinates.

Please consider that only the suitable candidates will be contacted for interview, but we appreciate everyone’s interest in our projects and would like to keep in touch for future projects.

Pendl & Piswanger offers HR and management advisory services in the last 40 years in CEE. As members of InterSearch, a worldwide executive search firm with more than 100 offices in 50 countries, we are amongst the top search firms globally and operate across all major industry sectors. We are experienced, innovative, and totally committed to our clients who gain competitive advantage by hiring great people. For more information, please visit www.ro.intersearch.org.

Apply here!