AFTERMARKET BUSINESS DEVELOPER

Water Management & Aftermarket Capital Equipment, Parts & Services

Location: Romania (with regional coverage of Hungary & Balkans)

B2B Customer Support | Eastern Europe | English & Hungarian

THE COMPANY

Our client is a global player recognized for its engineering innovation, reliable technology, and commitment to sustainable agriculture infrastructure. The company provides advanced solutions that enhance water efficiency and long-term system performance. With a strong international footprint, the company supports customers and partners across multiple markets through high-quality products, structured processes and professional customer service.

THE ROLE

We are recruiting a Customer Service / Customer Experience Specialist to support customers, dealers and internal stakeholders across Eastern Europe, with a focus on Romania, Hungary, Bulgaria and surrounding countries.

This is a B2B customer service and commercial support role, based in Bucharest, within a local team connected to an international business environment. The role involves managing customer requests, supporting order-related topics, ensuring accurate follow-up, updating internal systems and coordinating with sales, logistics, finance and operations teams.

The successful candidate will combine customer orientation, attention to detail, strong communication skills and the ability to work in a structured, process-driven environment.

Fluency in Romanian, English and Hungarian is important, as the role includes interaction with customers from Hungary, one of the company’s key markets in the region.

MAIN RESPONSIBILITIES

• Act as a point of contact for customers, dealers and internal stakeholders across the assigned region
• Manage customer requests, commercial clarifications, order-related topics and operational follow-up
• Support customers with information regarding orders, delivery status, documentation, service levels and internal processes
• Coordinate internally with sales, logistics, finance, supply chain and operations to ensure timely and accurate responses
• Maintain accurate customer, order and request information in internal systems
• Use CRM / ERP platforms and internal tools to track requests, actions and follow-up items
• Support the resolution of customer issues, complaints or escalations in a professional and structured manner
• Ensure clear communication in Romanian, English and Hungarian, depending on customer and stakeholder needs
• Contribute to a positive customer experience and to the continuous improvement of internal service processes
• Work closely with the local team in Bucharest and with international management / stakeholders

THE CANDIDATE

We are looking for a structured, customer-oriented professional with relevant experience in B2B customer service, customer experience, sales support, order management or commercial support.

Key qualifications include:

• Previous experience in customer service, customer experience, sales support, order management or similar commercial support roles
• B2B customer exposure, ideally with dealers, distributors, corporate clients, industrial customers or international accounts
• Experience managing customer requests, order follow-up, delivery updates, documentation, complaints or internal escalations
• Ability to collaborate effectively with sales, logistics, finance, supply chain, operations or other internal departments
• Good understanding of structured processes and disciplined follow-up with experience with CRM / ERP / internal business systems; Salesforce experience is an advantage
• Strong attention to detail and ability to manage several requests in parallel
• Professional communication style, customer orientation and problem-solving mindset
• Fluent Romanian and English
• Professional Hungarian language skills are important for this role
• Spanish is considered an advantage, but is not mandatory
• Availability to work from the Bucharest office, in line with the local team setup

ATTRACTIVE ASPECTS

• Opportunity to join a global industrial company with a strong international presence
• Regional exposure across Eastern Europe, including Romania, Hungary and Bulgaria
• B2B role with interaction with customers, dealers and internal stakeholders
• International collaboration with teams and management outside Romania
• Structured environment with professional systems, processes and business standards
• Opportunity to contribute directly to customer experience and service quality in an important regional market
• Stable business environment and long-term development potential within an international organization

We welcome resumes or / and recommendations in English until latest FRIDAY 17.07.2026.

If this opportunity does not interest you, but you would like to recommend a member of your professional network who might have the right profile and a potential interest in pursuing it, please don’t hesitate to forward them this ad or directly send us their coordinates.

Please consider that only the suitable candidates will be contacted for interview, but we appreciate everyone’s interest in our projects and would like to keep in touch for future projects.

Pendl & Piswanger offers HR and management advisory services in the last 40 years in CEE. As members of InterSearch, a worldwide executive search firm with more than 100 offices in 50 countries, we are amongst the top search firms globally and operate across all major industry sectors. We are experienced, innovative, and totally committed to our clients who gain competitive advantage by hiring great people. For more information, please visit www.ro.intersearch.org.

Apply here!